Help centre
How to use SellerToolKit
Step-by-step guides to setting up and using STK.
Getting started and account
- Create your account and connect Amazon
Sign up, confirm your email and approve the connection on Amazon.
- Add your cost of goods
Enter what you paid, one SKU at a time or by spreadsheet.
- Set up your VAT settings
Tell STK your VAT scheme and dates so your figures are on the right basis.
- Renew your Amazon permissions
Data stopped updating? Renew STK in Seller Central. It takes a couple of minutes.
- Set up two-step sign-in
Protect your account with an authenticator app, and get back in if you lose your phone.
- Add team users and set permissions
Give your VA or team their own login, with only the access they need.
- Add STK to your phone’s home screen
Open STK from an icon on your iPhone or Android phone, with nothing to download.
- Your STK settings explained
What each section of Settings is for, and how to save your changes.
- Change your theme and chart colours
Pick a light or dark theme, change your chart colours, or make your own.
- Manage your subscription and billing
Direct Debit, renewal dates, failed payments and invoices.
- Cancel your subscription
How to cancel, what happens next, and what happens to your data.
- Alerts and messages
Find old alerts and announcements, and choose what shows on the bell.
- Check sign-ins in the Security Center
See who has signed in to your account and spot anything you don’t recognise.
Profit and reports
- Read your dashboard
Pick a layout and a period, then read your sales and profit at a glance.
- Compare sales periods
See this week against last month, or this period against the one before.
- See your top sellers
Rank your products by profit, ROI, margin or units over any period.
- Find and filter your orders
Search your orders, filter by status and see the profit on each one.
- Use profit, ROI and margin
Where to find these figures in STK and what to do with them.
- VAT labels on your orders
What each VAT label on an order means and when you will see it.
- Use your sell-through rate
See how fast a product sells for the stock you keep, and what to do about it.
- Use the Link Menu
The row of icons that opens everything for one product from any list.
- Test a price with the What If calculator
See what a new price would earn, or the price you need to hit a target.
- Record expenses and credits
Add the business costs Amazon does not bill you for, one-off or recurring.
- Check your fees with Finance Activity
See every Amazon fee and charge, line by line, by category.
- Download reports
Request sales, order, stock and cost reports, then view or download them.
- Keep an eye on seller feedback
See all your Amazon seller feedback in one list and act on bad ratings.
- Request Amazon reviews
Have STK ask Amazon to send its official review request on your orders.
- Late or missing fees on an order
What to do when an order shows No Fees or a cost seems to be missing.
Inventory and cost of goods
- Check your FBA inventory
See your stock, what state it is in and how each product is selling.
- Find aged inventory
Spot old FBA stock before storage costs build up.
- Find unprofitable products
Use the Losers, No CoG and No Fees filters to find products that need attention.
- Plan restocks with Replenish
Work through your products in priority order and keep a note of each restock.
- Set a maximum order quantity
Limit how many units a buyer can get in one order, per listing or by default.
- Update your cost of goods
Change costs already in STK, and see what that does to past orders.
- Check for missing cost of goods
Clear the Missing and Replen Check filters on Cost of Goods.
- Set default prep and shipping costs
Save your usual prep and FBM shipping costs so they fill in for you.
- Set the profit on MCF orders
Tell STK what profit to assume on Multi-Channel Fulfilment orders.
- Multi-Country Inventory settings
Set your programme start date and any VAT rates that differ by marketplace.
- Check a SKU’s cost of goods in and out
See the units and cost that came in for one SKU, where they went and what’s left.
Repricer
- Turn on the Repricer
Go from no rules to live repricing, one step at a time.
- Use the Repricer Dashboard
See how repricing is doing today, and why listings are not winning the Buy Box.
- Check your Price Change History
See each price change on your listings, with the competition and profit at the time.
- Create a repricer rule
What each tab of a rule is for, and how to save, copy and delete rules.
- Offer types and matching settings
Which matching settings to use for your FBA and FBM offers.
- Set a minimum ROI, margin or profit
Choose a sensible floor for your rules, and override it per SKU.
- Set a maximum price
Cap your prices on a rule or on a single SKU.
- FBM repricing and postage
Decide whether postage profit counts towards your minimum price.
- Compete for the Buy Box with Hunt & Hold
Compete with Amazon and handle listings with no Buy Box showing.
- Clear stuck stock with a clearance rule
Build a more aggressive rule to shift stock that has stopped selling.
- Snooze repricing at set times
Hold or raise your prices during time windows you choose.
- Why your price did not change
A checklist of settings to look at when a price stays put.
- Move SKUs between rules with automations
Change pricing automatically as stock runs low, ages or stops selling.
- Bring SKUs back with automation walk-back
Set SKUs to return to their earlier rule, and what to check if they do not.
- Bulk edit your repricer settings
Change many SKUs with Bulk Changes, a file upload or Apply to all markets.
- Find listings with Repricer Filters
Filter your listings by repricer state and rule, then fix them.
- Check a SKU with SKU Rule History
See which rules a SKU has been on, when it moved and why.
Reimbursements
- Raise reimbursement cases with the extension
Install the browser extension and raise your overdue cases in one click.
- Use FBA Reconciliation
Check your FBA stock, your reimbursements and your inbound shipments in one place.
- Deal with overdue reimbursements
Know what Overdue, Pending and Pastdue mean and what to do about each.
- Check a SKU on the Reconcile Dashboard
See the full picture for one SKU and take action on it.
- Finish Amazon reimbursement claims marked Needs you
Finish the reimbursement claims STK can’t complete on your behalf.
- Re-raise a closed case
File a fresh case when Amazon has closed or rejected one.
- Raise a missing inventory case
Copy STK’s ready-made text into Amazon’s case form for units that look to be missing.
- Raise a case for a shipment discrepancy
Follow up an FBA shipment where Amazon received more or fewer units than you sent.
- Refunds where the item never came back
Check refunded FBA orders and claim for units the customer didn’t return.
- Read the Reimbursements page
See what Amazon has paid you, and whether it covered your cost.
Can't find what you need? Email support@sellertoolkit.co.uk.