Help centre · Getting started and account

Manage your subscription and billing

This page covers the money side of your STK account: how you pay, where to see your renewal date, what to do if a payment fails, and where to find your invoices. For prices, see the pricing page.

You manage all of this from Settings. Only the account holder can see Billing and Subscription Status.

How you pay

STK subscriptions are paid by Direct Debit through our payment provider. There's no card on file. Your subscriptions are on a rolling monthly contract and renew automatically.

Check your subscriptions

Open Settings and choose Subscription Status. You'll see Basic and, if you have it, Repricer. Each one shows whether it's Active, on Free Trial, Cancellation in Process, Expiring or Cancelled. Active subscriptions show your next renewal date.

You can't change your billing date. It's set by when your subscription started.

Set up your subscription during your free trial

Open Subscription Status and click Set up subscription now. You keep the rest of your free days and aren't charged until they end. If you're on a Repricer free trial, click Set up repricer subscription now.

Change your bank details

  1. Open Settings and choose Billing. Billing is hidden during your free trial.
  2. Click Setup New Direct Debit Instructions.
  3. Follow the steps. You're taken to the secure payment page to enter your new details.

If a payment fails

We email you, and our payment provider tries to collect the payment again a few days later, so make sure the funds are there. If the payment fails a second time, that subscription is cancelled and your access to it stops straight away.

If that happens to your Basic subscription, sign in to STK and set up a new Direct Debit from Billing as soon as you can, so you don't lose your data.

After a first failed payment you don't need to change anything, and setting up a new Direct Debit could take the payment twice. If your bank account has closed, email support@sellertoolkit.co.uk.

Add or restart a subscription

  • Basic: use the Billing section in Settings.
  • Repricer: use the In-App Purchases page.

Download your invoices

Click the Account icon at the top of STK and choose Invoices. You need to add your company name and business address first, in Invoice Details in Settings. Check them carefully, because the company name on a downloaded invoice can't be changed.

Stopping for a while?

If you're not selling for a while but want to keep your data, email support@sellertoolkit.co.uk before you cancel. If you're stopping for good, see cancel your subscription.

Related guides

Need a hand? Email support@sellertoolkit.co.uk. Updated 5 November 2026.